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Lovely Lane Dental Centre Logo
Lovely Lane Dental Centre Logo
Lovely Lane Dental Centre Logo

Complaints Procedure

It is our aim to always have satisfied patients, to meet your expectations of care and service, and to resolve any complaints as efficiently, effectively, and politely as possible.

We take complaints very seriously, investigating them in a full and fair way, and take great care to protect your confidentiality. We learn from complaints to improve our care and service. We will never discriminate against patients who have made a complaint and we will be happy to answer any questions you may have about this procedure.

If you are not entirely satisfied with any aspect of our care or service, please let us know as soon as possible to allow us to address your concerns promptly. We accept complaints made verbally as well as written complaints. If you do not feel you can raise a complaint about your NHS service directly with us, you can address your complaint directly to our Local ICB Cheshire and Merseyside:

W: https://www.cheshireandmerseyside.nhs.uk/contact/complaints/

E: enquiries@cheshireandmerseyside.nhs.uk

T: 0800 132 996

You can find your local ICB by visiting https://www.nhs.uk/nhs-services/find-your-local-integrated-care-board/.

Danielle Parr is the Complaints Manager and will be your personal contact to assist you with any complaints. We aim to resolve verbal complaints within 24 hours where possible, but if you complain in writing the Complaints Manager will send an acknowledgement letter within 3 working days and will aim to provide a full response in writing as soon as practical

You can send your complaints to 123 Lovely Lane, Warrington, WA5 1UB, call us on 01925 631 670 or email the Complaints Manager on pm.lovelylane@audental.co.uk.

If the Complaints Manager is unavailable, we will take brief details about the complaint and will arrange for a meeting when it is suitable for you and the practice. We will keep comprehensive and confidential records of your complaint, which will be stored securely and only be accessible to those who need to know about your complaint. If the complaint investigation takes longer than anticipated, the Complaints Manager will contact you at least every ten working days to keep you informed of the reason for any delays, the progress of the investigation, and the proposed date it will be completed.

When the investigation has been completed, you will be informed of its outcome in writing. We will make our response clear, addressing each of your concerns as best as we can. You will also be invited to a meeting to discuss the results and any practical solutions that we can offer to you. These solutions could include replacing treatment, refunding fees paid, referring you for specialist treatments, or other solutions that meet your needs and resolve the complaint.

We regularly analyse patient complaints to learn from them and to improve our services. That’s why we always welcome your feedback, comments, suggestions, and complaints. If you are dissatisfied with our response to a complaint, you can take the matter further, please see the contacts below.

If you are dissatisfied with our response to a complaint, you can contact the GDC private dental complaints service within 12 months of the treatment or within 12 months of becoming aware of the issue. Please see the contact details below.

Contacts

GDC private dental complaints service can be contacted by calling 02082 530 800 or visiting www.dentalcomplaints.org.uk.

If you are still unhappy about your NHS complaint, you can contact the Parliamentary Health Ombudsman (England): by calling 03450 154 033 or visiting www.ombudsman.org.uk

Get in touch

Patient finance available from 0% APR*

We believe that money shouldn’t be a barrier to the treatment you need.
We have various finance options available to suit most circumstances.

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S m i ) e... it's a Vibe!

🦷 Hygiene Appointments Available!
Direct access for just £75 – no check-up needed.
📅 Book online https://audental.co.uk/lovely-lane-dental/  or call us: 01925 631670
🎉 National Smile Month Special! 🎉
Smile brighter with our limited-time offers:

🦷 Invisalign Special – Save £719!
Now only £2,876 (20% OFF)

✨ Teeth Whitening
Was: £399 | Now: £319

🌟 Veneers
Was: £785 | Now: £628

💫 Composite Bonding
Was: £425 | Now: £340

Don't miss out – let's make your dream smile a reality! 😁
📞 01925 631670 / 0161 515 8112
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Invisalign Special Offer – Save £719!
Celebrate National Smile Month with a one-day-only Invisalign offer.
Available exclusively on 31st May 2025.

Book your slot now:
📞 01925 631670 / 0161 515 8112
🌐 audental.co.uk/lovely-lane-dental

#TeethStraightening #Invisalign #ClearAligners #Smileitsavibe
May is Mental Health Awareness Month 💚

We understand that visiting the dentist can be a source of anxiety for many. You're not alone — and we're here to help.

Mental health and oral health are closely connected. Stress and anxiety can affect your smile in ways you might not realise:
😬 Teeth grinding
🪥 Neglected oral care routines
🦷 Increased risk of gum issues

That’s why we take extra care to support patients with dental anxiety — with a calm environment, compassionate care, and a gentle approach.

Your mental well-being matters. So does your smile. Let’s care for both this Mental Health Awareness Month. 💚

#MentalHealthAwareness #DentalAnxiety #AUDental
✨ Smile Transformation by Dr. Khadija! ✨
Check out this stunning before-and-after using veneers and composite bonding—a true confidence boost!

To celebrate National Smile Month, Dr. Khadija is offering a FLAT 20% OFF on:
🦷 Invisalign
🦷 Whitening
🦷 Composite Bonding
🦷 Veneers

📅 Offer valid ONLY on 31st May!
⏳ Limited slots available – don’t miss out!

📞 Call 01925 631670 or
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⭐ Another Happy Patient! ⭐

We love hearing from our patients—thank you for trusting us with your smile!

We are accepting new patients! Same-day appointments and weekend appointments available.

📅 Book your consultation today!
Call us 01925 631670 or book online https://audental.co.uk/lovely-lane-dental/

#PatientTestimonial #LovelyLaneDentalCentre #Warrington #GeneralDentistry #CosmeticDentistry
** NATIONAL SMILE MONTH SPECIAL OFFERS**

FLAT 20% OFF for Invisalign, Whitening, Composite Bonding and Veneers.

📅 Offer available ONLY on 31st May! Hurry—limited slots available!

📞 Call 01925 631670 or book online now: https://audental.co.uk/lovely-lane-dental/

#SmileMakeover #LovelyLaneDentalCentre #DentalPracticeWarrington #Veneers #Whitening #CompositeBonding #invisalign
Have an egg-cellent Easter! 🐣 

Remember: the Easter Bunny loves smiles almost as much as we do—so brush after those sweet treats! 😁🍬
#HappyEaster #AUDental
We're here for you this Easter! 
Our practice will be open on Sunday.
📲 Book online now:
🔗 https://audental.co.uk/lovely-lane-dental/
📞 Call us on 01925 949 700 or 0161 515 8112

⏳ Don’t wait days in pain — get seen when you need it most.
#NewPatientExam #EmergencyDentist
#LovelyLaneDentalCentre
⭐ Another Happy Patient! ⭐

We love hearing from our patients—thank you for trusting us with your smile!

We are accepting new patients! Same-day appointments and weekend appointments available.

📅 Book your consultation today!
Call us 01925 631670 or book online https://audental.co.uk/lovely-lane-dental/
Don't miss your chance to transform your smile with Khadija Khaled! ✨

Book your consultation for Smile Makeover Open Day – Tomorrow, March 22nd and enjoy an exclusive 20% discount! 🦷💎

📞 Call 01925 631670 or book online now: https://audental.co.uk/lovely-lane-dental/

#SmileMakeover #LovelyLaneDentalCentre #DentalPracticeWarrington #DreamSmile #BookNow
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