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A&U Dental complies with the 1998 Data Protection Act and the Freedom of Information Act 2000, and this Policy describes our procedures for ensuring that personal information about patients is processed fairly and lawfully.

In order to provide you with a high standard of dental care and attention, we need to hold personal information about you. This personal data comprises:

  • Personal details such as your name, age, address, telephone numbers, email address and your general medical practitioner;
  • Your past and current medical and dental condition;
  • Radiographs, clinical photographs and study models;
  • Information about the treatment we have provided or propose to provide (and its cost);
  • Notes of conversations or incidents that might occur for which a record needs to be kept;
  • Records of consent to treatment;
  • Any correspondence (relating to you) with other healthcare professionals: such as referrals to specialists, for example.

We need to keep comprehensive and accurate personal data about our patients in order to provide them with safe and appropriate dental care.

We will process personal data that we hold about you in the following way:

We will retain your dental records while you are a practice patient. If you cease to be a patient, we will continue to hold them for at least another eleven years, or in the case of children until they reach the age of 25, whichever is the longer.

Personal data about you is held in the practice’s computer system and/or in a manual filing system. The information is not accessible to the public and only authorised members of staff have access to it. Our computer system has secure audit trails and we back up information on every working day.

In order to provide proper and safe dental care, we may need to disclose personal information about you to:

  • Your general medical practitioner;
  • The hospital or community dental services;
  • Other health professionals caring for you;
  • Dental Insurance Companies of which you are a member.
  • Private dental schemes of which you are a member.

Disclosure will take place on a “need-to-know” basis. Information will only be given to those individuals/organisations who need to have it in order to provide care to you and for the proper administration of Government (whose personnel are also covered by strict confidentiality rules). The recipient will only be given the information that they need to know for these purposes.

In very limited circumstances or when required by law or by a court order, personal data may have to be disclosed to a third party not connected with your dental care. In all other situations, disclosure that is not covered by this Policy will occur only when we have your specific consent. Where possible you will be informed of these requests for disclosure.

You have the right to access the data that we hold about you and to receive a copy. Access may be obtained by making a request in writing. We will levy a fee of £10 for records that are copied. If a request is made to copy x-rays, an extra charge of £40 will be made. We will provide a copy of the record within 40 days of receipt of the request and fee and an explanation of your record should you require it.

If you move to another dental practice we may (at our discretion) loan original x-rays and provide copy notes direct to that practice free of charge on receipt of a written request from them to do so.

If you do not wish personal data we hold about you to be disclosed or used in the way that is described in this Policy, please discuss the matter with your dentist. You have the right to object, but please remember that this may affect our ability to provide you with dental care.

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S m i ) e... it's a Vibe!

🎉🐰 A big congratulations to the winner of our Easter Colouring Competition at Merseyside Dental Centre! 🖍️🌈
And a huge well done to all the amazing kids who took part — your artwork made our Easter extra special! 🐣💛

#EasterFun #ColouringCompetition #MerseysideDentalCentre
In pain and need to see a dentist fast? 🦷

At Merseyside Dental, we’re accepting private emergency consultations from just £65 — with same-day, evening, and weekend appointments available!

⏳ Don’t wait days in pain — we’re here when you need us.

📲 Book your appointment online now:
🔗 https://audental.co.uk/merseyside-dental/
📞 Or call us on 0151 489 6530 or 0161 515 8112

#EmergencyDentist #DentistInLiverpool #MerseysideDentalCentre #SameDayAppointments #NewPatientExams
Worried about rising dental costs?

Don’t worry – we’ve got you covered! As part of our special offer, we’re keeping our new patient exam price at just £39 – no increase.

Not registered or stuck in a long NHS queue? Don’t struggle with pain. We’re accepting new private patients, and for just £11.6 more than the NHS, you can be seen quickly and keep your smile healthy this Easter.

📅 Book through our website: https://audental.co.uk/merseyside-dental/
📞 Or call us directly at 0151 489 6530

#DentalPracticeLiverpool #EmergencyAppointments #WeekendDentist #NewPatientOffer #DentistLiverpool
Few slots left! Our Invisalign Open Day is on 3rd April—only 2 days to go! ⏳

 Take advantage of our exclusive Invisalign Open Day offer:
✅ £250 OFF Invisalign Treatment
✅ FREE Retainers
✅ 50% OFF Teeth Whitening
✅ FREE Smile Simulation – See your new smile before you start!

Book now with a refundable £30 deposit and save over £1,000. 💰 0% finance options available!

📅 Book Now: https://audental.co.uk/merseyside-dental/
📞 Call us: 0151 489 6530
Last-Minute Hygiene Offer! 🚨 
Due to cancellations, get direct hygiene access for just £40 (normally £90)! Today only! ⏳ 
Call now: 01514 896 530 or book online: https://loom.ly/RoYp0h4
Invisalign Open Day at Merseyside Dental Centre! 🎉
📅 Date: 3rd April 2025
💎 Exclusive Offer Price: £3345
Take advantage of our exclusive Invisalign Open Day offer:
✅ £250 OFF Invisalign Treatment
✅ FREE Retainers
✅ 50% OFF Teeth Whitening
✅ FREE Smile Simulation – See your new smile before you start!
💰 Secure your spot now with just a £30 deposit, which will go towards your treatment if you proceed!
👉 Limited slots available — Don’t miss out!
📅 Book Now: https://audental.co.uk/merseyside-dental/
📞 Call us: 0151 489 6530
#InvisalignOpenDay #ClearAligners #StraightTeeth #SmileMakeover #DentalOffers #MerseysideDentalCentre #Invisalign #TeethWhitening #SmileTransformation
🦷✨ Celebrate World Oral Health Day by prioritising your smile! 

Your oral health is key to your overall well-being. 

Book your dental exam today and keep your smile healthy and bright! 😁💙 

#WorldOralHealthDay #HealthySmile #BookYourCheckup
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